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How the site works

Short answers to the questions we hear most. If yours isn't here, send it to us and we'll answer it — and probably add it.

Finding a trail

Search, filters, the map, and what the collections are.

Reading a trail page

The grades, the route file, directions and printing.

Using the site offline

Saving a trail to your phone, and what works without signal.

Your account

Signing up, signing in, your password, and appearance.

Favourites and lists

Keeping trails to come back to, on your own or in a list.

Planning a trip

Putting a day together from trails and places, and sharing it.

Photos and reviews

Adding yours, why they take a moment to appear, and reporting one.

Badges and achievements

Marking a trail done and what that earns.

Telling us something

Reporting a problem, suggesting a trail, and what happens next.

Safety on the trail

Before you go, while you're out, and who to call.

Privacy

What the site keeps, and what it doesn't.

Didn't find it?

Tell us what you were looking for, or what went wrong. A problem on a particular trail is best reported from that trail's page, where the form already knows which trail you mean.